• Policy Services Representative

    Job Locations US-NC-Greensboro
    Job ID
    # of Openings
  • Overview

    Key Risk, a member of Berkley Insurance Company, is a leading provider of workers compensation insurance products and services for employers throughout the eastern United States. With a sole focus on workers compensation, Key Risk works with Key Alliance agents, insurance clients, self-insured employers, and the injured workers they support to create solutions specific to their needs. Enriching each client's risk management strategies, Key Risk creates and executes comprehensive solutions proven to protect people, support business, and exceed expectations.


    Committed to delivering better outcomes and industry leading service, Key Risk operates from headquarters in Greensboro, NC and through regional offices and territory-dedicated staff in the states of Pennsylvania, Maryland, Virginia, North Carolina, South Carolina, Tennessee, Alabama and Georgia. This regional approach provides agents and clients with the benefit of working with experts who have first-hand knowledge of the local workers compensation market.


    Key Risk is committed to fostering a professional work environment for all its employees. Through an ongoing commitment to innovation, continuous improvement and education, Key Risk attracts and retains associates with a unique blend of workers compensation expertise and a passion for excellence. We are proud to have been recognized among Business Insurance's Best Places to Work in 2009, 2011, 2015, and most recently in 2017.


    The Policy Services Representative ensures timely and quality service to underwriters and agents by processing policy and customer service related documents and endorsements for commercial accounts within the service guidelines established.  May participate in screening and quoting commercial accounts within the authority levels established.


    • Provides timely and high quality service to agents through the processing of quotes, policies and other service related documents within time service and quality standards determined by management.
    • Adapts and leverages new technology and innovation to manage a book of business based on business need while maintaining high standards of Client Service Infusion (CSI) through responsiveness and resourcefulness.
    • Provides assistance to other Policy Services Representatives.
    • Contributes to the team by accomplishing the Policy Services budgeted expense objectives and time service objectives. Provides ideas for and assists with the execution of improving current processes and procedures.
    • Occasional travel to agency, company and other required meetings a must.
    • Develops positive relationships with agencies through professional communication.


    • High school diploma or equivalent required. Associates or Bachelor’s degree in business, insurance or other relevant field preferred.
    • Two or more years of workers compensation experience at the processing level. Rating and entry experience in workers compensation and preferably other commercial lines of business.


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